Conditions of Use

Terms and conditions

CONTACT CUSTOMER SERVICES 0121 559 5800

RETURNS & EXCHANGES POLICY INTERNET ONLY

UNDER THE UNITED KINGDOM DISTANCE SELLING REGULATIONS YOU HAVE THE RIGHT TO CANCEL THE CONTRACT FOR THE PURCHASE OF ANY ITEMS WITHIN SEVEN DAYS OF DELIVERY AND RECEIVE A FULL REFUND.

YOU CAN CANCEL YOUR ORDER BEFORE IT HAS BEEN SHIPPED BY CONTACTING CUSTOMER SERVICE, BUT IF THE GOODS HAVE ALREADY BEEN SHIPPED TO YOU, YOU WILL HAVE TO RETURN THE GOODS TO US BEFORE ANY REFUND WILL BE ISSUED (SEE BELOW FOR RETURNS DETAILS)

PLEASE NOTE THAT THIS DOES NOT INCLUDE THE ORIGINAL POSTAGE AND PACKING.

PLEASE NOTE WHEN TRYING ON ANY ITEMS PLEASE DO NOT WEAR ANY PERFUMES, MAKE UP, FAKE TAN OR DEODORANTS THAT LEAVE A MARK, STAIN, SMELL, ODOUR OR SCENT. WE WILL NOT BE ABLE TO EXCEPT RETURNS OF ANY ITEM THAT HAVE ANY OF THESE WHEN RETURNED TO US.

SORRY BUT WE CANNOT REFUND YOUR COST OF RETURNING UNWANTED GOODS TO FANTASIA PARTY SHOP.

WRONG OR FAULTY GOODS

If you recieve wrong or faulty goods or goods you did not order, return them to us within 14 days in original unused condition and we will either exchange them or refund you including your postage.

Please note that the value of any refunded returned goods postage must not exceed £8.00 for your added protection please use registered or recorded delivery.

WE DO MAKE SURE THAT EVERY ITEM IS CHECKED BEFORE WE SEND IT OUT.

 

 

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